In October I put out my hand to stop a bus on Renfrew Street, Glasgow. Passengers alighted but before I could step on the driver intentionally shut the doors and drove off. I ran after the bus and took down all its details and the next day I went to the bus depot and complained. I filled out a form there and then. A couple of weeks later I was at another Glasgow bus stop when I and another person put out our hands for a bus. Though there were only a few passengers on board it didn't stop.
Still annoyed I had not any response to my first complaint l went to my MSP, Scotland's transport minister Humza Yousaf. His office contacted the bus company on my behalf shortly after but it was two months before the company replied and then they claimed to have no record of my first complaint. As for the second incident they suggested in future that I should make a complaint to them within days!
If the Transport Minister is treated with such disdain, what
hope the general public? The bus companies in Glasgow are a law unto themselves but as they receive taxpayers' money, why are they not answerable to the public and made to respond to complaints?
Steve Raymond
Glasgow
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