YOU report that BT has issued an apology after broadband problems (“BT sorry for temporary Issues”, The Herald, February 3). What price an apology?
Last June a BT team laying a fibre optic cable from Ballinluig to Aberfeldy cut my phone line. It took two months to reconnect.
I moved house in December. The new house isn’t ready so we’re renting, but no phone line. BT emailed me: “Get ready , our engineer’s visiting soon. Your appointment, December 8. Make sure someone’s home …” Two months later I have no phone line, but loyalty cards for all the local cybercafés and a big mobile phone bill.
BT is a kleptocratic bureaucracy. It doesn’t need more competition, it needs to be turned into a publicly owned, vertically integrated, closely supervised not-for-profit company.
This, by the way, has been emailed from a café in Aberfeldy.
Norman McCandlish,
Ghillies Cottage, by Farleyer Field House, Aberfeldy.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
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We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
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