74,000 prosecutions for alleged rail fare evasion in England and Wales are set to be quashed.
UK rail companies had been fast-tracking alleged ticket dodging offences using a process called the single justice procedure (SJP), which allows magistrates' hearings to be held behind closed doors.
However, on Thursday, the UK's chief magistrate, Judge Goldspring, said six instances should never have happened.
The process of refunding fines is likely to take months.
But how do you normally apply for a train refund? Well, Martin Lewis' Money Saving Experts are here to help.
Looking to refund my ticket because my train to Manchester is cancelled and this is what I get 😭😭😭😭 this country is so unserious I hate it pic.twitter.com/tQtokkZMns
— harvey (@_harveybrent) December 28, 2023
If you have paid for a single-use ticket, you should be eligible for a partial or full refund if your train is delayed due to the strikes.
Contrary to belief, you are not entitled to a full refund if your train is delayed, as that depends on how long your train is delayed.
The majority of train firms now operate a 'Delay Repay' system.
How the 'Delay Repay' system works
This system means companies pay out regardless of whether the delay was their fault.
Below are the timings:
- If it's delayed by 15-29 minutes you'll get 25% back (12.5% off a return)
- If it's delayed by 30-59 minutes you'll get 50% back (25% off a return)
- You'll get 100% back for 60-119 minutes (50% off a return)
- You'll get 100% back off a single or return for delays of 120+ minutes
Recommended reading:
Thousands of rail fare prosecutions set to be declared void after judge’s ruling
How the rail strikes unfolded over two years
Rail companies agree alleged fare evasion prosecutions should be quashed
How to get a refund
Let's be honest, most of us concede defeat when chasing up a train refund as the rules, links, and varying company policies can make it seem complicated.
However, despite attempts to tie you up in knots, submitting your claim can be straightforward.
With that in mind, Money Saving Experts have issued these five steps to follow to claim back on delayed and cancelled trains (provided you didn't use your ticket on another service):
- Look up the train company running the service and find out how much you can get back.
- Make a note of the delay and the reason for it. Fill in the claim form – you can find it online or request one from the station or by phone.
- Keep hold of your tickets – you'll need to take a photo of them, or scan them if applying online, or post them to the train company if claiming that way. You need to claim directly to the train company, even if you purchased your tickets through a third-party reseller.
- Apply within the time limit of 28 days.
- If you're rejected for compensation or a refund escalate it to the Rail Ombudsmen or independent watchdog Transport Focus.
Good luck!
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