With self-checkout machines being a common feature in Aldi stores across the UK, customers will be all too familiar with using them.
However, many have now been left outraged after discovering a little-known rule for those hoping to buy in their weekly shop.
Some customers expressed anger at the inconvenience caused to themselves while others have said they are concerned about how little this rule has been publicised.
Aldi shoppers outraged after discovering little-known rule at self-checkouts
Taking to X, formally known as Twitter, one Aldi shopper asked the chain: "Since when did you have 20 items or less on your self-service checkouts?
They went on to complain about the lack of signage, telling the company: "There is no sign saying so. Be nice to know in advance which self-service checkout I can go to."
An Aldi customer service representative was quick to reply, telling the shopper: "All stores currently have a 20-item limit on self-checkouts.
"This change is designed to make it simpler and more efficient for you to shop with us. All customers can still use checkouts managed by our amazing colleagues!"
While this rule has been in place for quite some time, others shared their bad experiences with it.
One user said that he was "stopped" by staff because he did not meet the requirements to use the machines.
He added: "Doubt I'll use this branch again, as waiting for usual till queue takes ages!"
Others have said that they are less than impressed by the self-checkouts with some saying they 'refuse to do the shop's job for them'.
When the rule was first announced, an Aldi spokesperson said: "This change will make shopping at Aldi even simpler and more efficient for our customers and has been designed to further improve their experience in-store.
"All customers can still use checkouts managed by our amazing colleagues."
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel