Both Royal Bank of Scotland and Natwest reported outages on their online services earlier this morning.
Reports rose sharply for both services from just before 9am, according to the DownDetector website, but they are now both "working as normal", according to a tweet from Natwest's Twitter account.
Issues had arisen in attempts to use the apps for both services, with users unable to transfer money.
On the Natwest app, many were getting an error message, despite restarting the app on a few occasions.
@NatWest_Help I am getting the following error on my NatWest banking app. Have restarted the device and have tried several times this morning. Please can you help?
— nick smith (@nickjsmith101) March 1, 2022
Galaxy S10, Android 11: pic.twitter.com/SvgRE6oUO9
Both services work on the same system, which is why both banks went down.
How did RBS and Natwest initially respond to the issue?
In response to one customer, RBS wrote: "This is a recent incident that has just occurred, rest assured we will get the issue resolved ASAP so please try again in a little while or use our telephony service to make transfers/payments. We greatly appreciate your patience with us, many thanks!"
Good morning Linda 😀This is a recent incident that has just occurred, rest assured we will get the issue resolved ASAP so please try again in a little while or use our telephony service to make transfers/payments.
— Royal Bank (@RBS_Help) March 1, 2022
We greatly appreciate your patience with us, many thanks! - Emma
Whilst responding to customers who had faced issues on Natwest, the Natwest Help Twitter account wrote: "We are working as quickly as we can to respond to all customers regarding this incident. I am sorry for any inconvenience this has caused. You can use our telephony [sic] service or e-banking in the mean time to manage your accounts. Thank you for your patience again."
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here