British Airways was hit by a “technical issue” on Monday as frustrated customers around the world complained of delays.
Reports earlier on Monday suggested dozens of BA flights had been grounded after an IT failure hit the company.
In a statement, BA said: “Our flights are currently operating, but are experiencing delays as our teams work to resolve a technical issue affecting some of our systems.”
Later on Monday evening they released a further statement and confirmed the issue had been resolved.
“Our teams worked hard to resolve an issue we experienced for a short time earlier this evening,” it said.
“We’ve apologised to customers for delays to their flights and ensured they were able to reach their destinations as planned.”
Hi Hector, we are sorry we are currently having issues with our system and our team is working hard to get this sorted as quickly as possible. We apologise for the inconvenience caused. Milika
— British Airways (@British_Airways) November 18, 2024
A Heathrow spokesperson had said earlier on Monday: “We are aware of a technical issue that British Airways are investigating and we will be working with them to provide updates to passengers as soon as they are available.”
The spokesperson added that Heathrow’s systems were “operating as normal”.
BA’s X account could be seen replying and apologising to disgruntled customers on Monday evening.
One account posted: “@British_Airways cmon let’s have some updates pls on the pc outage. Stuck in vienna!!!!”
Another wrote: “@British_Airways what is happening with the load computing for aircrafts? Stuck on a plane in Rome going nowhere till the software is rebooted. Please assist!”
BA replied: “Our website is down. We are doing all we can to return online as soon as possible.
“Hopefully not too long before the Captain has his load sheet. Thanks for your understanding. Have a good journey when it is safe for you to be airborne.”
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here