Families have reacted angrily to plans by a major care home provider that could see them forced to book 'appointments' to see loved ones permanently.
Most homes require advance warning of visits to limit numbers but it had been thought this was a temporary, precautionary measure while government restrictions remain in place.
However, Four Seasons Healthcare, which is one of the UK's largest care home providers, has said it could become a long-term arrangement.
In a letter to relatives, the firm said: "The process of booking a visit in advance seems to have become second nature to many people now and could be considered as best practice in the future."
READ MORE: Major care home provider breaks ranks over 'unfair and restrictive' mask rules
Families likened the measure to booking a prison visit and pointed out that hospitals do not require visitors to call in advance.
"There is nothing normal about this.
The Herald contacted a number of other firms including HC-One, Care Concern Group and Balhousie.
A spokesman for the Care Concern Group said it was too early to say if the policy would be continued but said it would be guided by the government and resident preferences. HC-One said it would continue the current system for the time being.
Kelly Anderson, who father is in a home run by Four Seasons, said: "Under no circumstances will I accept that I must make an appointment to visit my dad for the rest of his time in a care home.
"If you don't know your work pattern in advance, you can't make prior arrangements by which point there are no available slots, this is not only unfair on the relative but very much so for the residents.
"There is nothing normal about this. My daughter wants to see her grandad, my dad has missed my youngest growing up through the toddler stage.
"I am actually astonished they think it is even acceptable to suggest such a nonsense."
READ MORE: Warning over spiralling dementia diagnosis delays and support vacuum.
Another relative described the company's assertion the practice had become second nature as a "cruel and disgraceful self-serving distortion of reality".
Belinda Cunnison, whose mother is in a home run by Abercorn Care Ltd, said:
"I appreciate a short-term benefit from restrictions in some degree but it's all gone way over the top and is not an acceptable default position for the future."
Four Seasons Healthcare has previously spoken out against government guidelines, which were later revised, suggesting masks should be worn by elderly residents in communal areas.
READ MORE: Concern over rise in families forced to sign fee guarantee contracts by care home providers
Cathie Russell, of the campaign group Care Home Relatives Scotland said there is huge concern amongst relatives that current visiting restrictions become entrenched in the care sector.
She said: "People don’t have to book appointments to visit someone in hospital, even now.
"How much more important is it that wives can visit their husbands or daughters their mums without making appointments to see them in their homes.
"We have accepted people need to book in for lat flow tests but if they can do their own or the need for lat flow tests subsides, people should be able to drop in when they feel the need - just as it was before.
"Closed institutions where people are only welcome by appointment can mask situations where there are staffing shortages or other things are going wrong as endless public inquiries have shown."
A spokeswoman for Four Seasons Healthcare said: "We continue to follow all Government guidelines regarding visitation and other infection control measures to keep our colleagues and residents safe.
"We have not yet made any decisions about our policies after the guidelines are changed, but these decisions will be based on infection levels in local areas and recommendations from the regulator and authorities.
"Any changes to our permanent visitation policy will be made in consultation with residents, relatives, colleagues and the relevant authorities.
"Despite the success of the visitation programme, there is still an infection risk and our continued focus is the health and wellbeing of everyone in our homes."
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel