A Dunoon-based company is set to provide a jobs boost to the Firth of Clyde after opening a new office on the Isle of Bute.
CX Services, which specialises in direct mail, order fulfilment, and call centre outsourcing, has pledged to hire an initial 15 staff at its new branch in Rothesay, which will have the capacity to accommodate 10 further members of staff as business grows.
The new office, which was formerly occupied by Allied Healthcare, will serve a major retail client, with CX looking to add more clients from that sector. It is also targeting business with firms in the financial and medical industries.
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Greg Girard, the Dunoon-born and raised managing director who acquired the business in a management buyout in 2019, said: “We have chosen Rothesay to keep the business local but also because locating here gives us a new pool of talent to draw from.
“We have long-standing connections in Rothesay, and we knew there was a shortage of jobs there that we could help with. So, in effect, we are helping ourselves while also helping the local community.
“There are a number of people on Bute with extensive experience in the tele-marketing sector and we are keen to harness their talents.”
CX said its first batch of trainees, two supervisors and two agents, have already started work in the new premises. It expects the number will rise to 15, with plans to hold an open day for further candidates once the new staff have been integrated.
Operations director Andy Hore added: “We are excited to be expanding and undertaking this new venture. Following our recent fifth anniversary we are delighted to be offering employment opportunities to another rural area in Scotland.
“It has all been well received so far by the locals and we have had some great compliments from local businesses, so the community seems really happy that there are new opportunities for employment on the island, especially from a Real Living Wage employer whose head office is also based in Argyll and Bute.”
CX currently turns over £1.7 million, which Mr Girard hopes will grow to £2.5m over the next five years. Clients include of House of Bruar, Scottish Friendly, The Scotch Malt Whisky Society and Highland Broadband, which is delivering ultrafast full-fibre broadband across rural Scotland.
Mr Girard said: “One of our highest growth services is direct mail, which has grown around 20% since before the pandemic. With more people working from home, companies have seen printed mail delivered by post really helping to drive orders and online sales.”
CX Services has warehouse teams in Dunoon and Ellesmere Port in Cheshire, which serves two large healthcare clients.
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