SWITCHING to a new water supplier is not just about finding a better deal; it’s about ensuring your business receives the high-quality service it deserves. 

From accurate water bills to proactive customer service, the right retailer can help your business save money, avoid unnecessary hassle, and focus on what really matters—running your operations smoothly.

With the deregulation of the Scottish water market in 2008, businesses of all sizes have the choice to switch their water retailer. 

In the last year alone, 16,000 businesses in Scotland have made the switch to save on their water bills, improve service quality and overall business efficiency. 

The case for switching business water retailer

MANY businesses remain with their original water retailer, unaware of the potential benefits of switching. 

Deregulation was intended to foster competition, which in turn would drive innovation, improve service quality, and reduce costs. 

However, not all water retailers have risen to the challenge, and some businesses may find themselves locked into outdated contracts, facing issues such as inaccurate billing, poor customer service, and a lack of  transparency with unwanted hidden costs.

Why Castle Water?
OUR reputation as a leading business water retailer in Scotland has been hard-earned over the last decade. 

Founded with a commitment to excellence, we’ve grown to become the UK’s largest independent water retailers, serving businesses across the country. 

Here’s why switching to Castle Water could be the best decision for your business.

Accurate billing
ONE of the most common complaints businesses have about their current water retailers is inaccurate billing. 

Overcharges, hidden fees, and billing errors can cost businesses thousands of pounds each year, not to mention the time and effort required to resolve these issues. 

Through advanced billing systems and a commitment to transparency, we ensure customers are billed correctly and fairly.  This dedication to accuracy not only saves businesses money but also provides peace of mind. You can trust that your water bills will reflect actual usage, with no surprises or hidden costs.

Competitive pricing
ONE of the primary reasons to switch water retailer is the potential for cost savings. 

We understand that every penny counts, which is why we offer some of the most competitive pricing in the market. Castle Water’s pricing is designed to be transparent and straightforward, with no hidden fees or unexpected charges. 

We work closely with each customer to tailor pricing plans that fit their specific usage patterns and business needs. 

This commitment to competitive pricing ensures that businesses not only save money but also receive excellent value for the services provided.

Market-leading performance
OUR overall meter reading performance score in the Scottish market is 99%, by far the best of any water retailer, with more than 5% market share. 

Our timeliness of cyclic meter readings is 99.97%. 

In this years’ Central Agency audit, we came first in the market for accuracy of our billing data in line with market data, and second for overall data quality.

Flexibility with our own meter reading team
UNLIKE some water retailers that rely on third-party contractors for meter readings, we have our own dedicated meter reading field team. 

Our field team can take the time to access complex meters, provide accurate readings, investigate faults, and improve customer satisfaction. 

This helps to avoid estimated bills and ensures that your water usage is accurately recorded and billed. 

It’s a level of service that many businesses won’t find with other water retailers.

Online customer portal to manage everything online
OUR online customer portal offers 24/7 access to essential services, allowing customers to view and download invoices, manage payments, and submit meter readings with ease.

The portal also features a comprehensive library of help and support articles, meaning you have everything you need to manage your business water account online, anytime, anywhere. 

Ten years of better business water
OUR mission to provide quality and trusted water retail services to businesses in Scotland with an unwavering commitment to fairness and transparency is as true today as it was when we first launched in 2014. 

This year we’re celebrating 10 years as the UK’s leading independent business water retailer.

Our continued investment in superior technology and our customer-centric mindset ensures we’ll keep that promise. 

The time to switch is now
WITH rising costs and increasing demand for high-quality service, it’s essential to choose a water retailer that can deliver on its promises. 

As Castle Water marks a decade of success, there has never been a better time to make the switch. 

By switching to Castle Water, businesses can ensure they are receiving the best possible service at a price that reflects true value. 

It’s not just about changing suppliers; it’s about partnering with a company that is committed to helping your business succeed. 

Join the thousands of satisfied customers who have already made the switch and experience the benefits of working with a water retailer that understands and values your business.  

Get a free quote by visiting castlewater.co.uk/herald