A Scottish airport has embarked on a £5.8 million project to redesign its check-in hall to create more space, in line with passengers’ wishes.
The airport also flagged the aim of improving passenger flow through the investment. And it said it would like to “thank passengers in advance for their patience” while the work takes place.
Edinburgh Airport, now part of the VINCI Airports network, said the works would start today and continue through the winter months.
The airport said: “This project will deliver more space for passengers and introduce new self-service technology and digital wayfinding. The investment will see zones A and D redesigned to create an improved, more seamless experience for passengers.”
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It noted that Zone A, the area currently used by Ryanair, “will undergo a full redesign with digital wayfinding, video walls, and new self-service machines introduced”. Edinburgh Airport also highlighted major changes to Zone D, currently used by Jet2.com and other carriers.
The airport said “The layout of check-in desks will also be reconfigured to improve passenger flow, while both areas will also benefit from a fresh look and feel, creating a more open environment. These improvements will result in the creation of 70% more space in Zone A, and Edinburgh Airport will draw on experience and expertise from across its VINCI Airports network of more than 70 airports across the world to ensure the best solution for passengers.”
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Edinburgh Airport highlighted its expectation that the work would be complete by next spring - “in time for the busy summer season”.
It added: “While this is ongoing, temporary wayfinding will be in place."
Adam Wilson, chief operating officer at Edinburgh Airport said: “Raising the standards for our passengers is something we’re always striving to do, and this significant investment in our check-in hall will deliver a major improvement.
“As an airport, it’s important that we listen to our passengers and deliver the changes they want to see - and creating more space in check-in is something that we have seen come up when asking for feedback.”
He added: “There will be some temporary changes throughout the hall while work is being carried out so we’d like to thank passengers in advance for their patience as we deliver these important improvements.”
VINCI Airports said it “seeks to apply cutting-edge expertise to unleash the growth potential of the assets entrusted" to it, while “creating innovative and varied services that enhance the passenger experience”.
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