A restaurant and bar on the North Coast 500 route has declared that it has ended a post-Brexit staffing shortage which reduced trading hours by 29% by introducing “an innovative work to live programme for staff”.
The Seaforth restaurant and bar in Ullapool noted it had been forced to cease trading two days a week during the pandemic when a “chronic lack of workers and rental accommodation” forced it to reduce business hours.
However, it has now achieved “100% staffing levels”, declaring that “following The Seaforth’s diverse interventions in the labour market, all 35 positions required to run the business, seven days per week, were occupied during the summer tourist season”.
In April, the Highland hospitality business revealed it had moved to “sidestep” what it describes as a “crippling housing shortage” in the region by purchasing a nearby motel to provide low-rent staff accommodation.
The owner of The Seaforth in Ullapool, J&R Group, said then that it was “facing the reality of not being able to fully open” its popular seafood restaurant, bar and fish and chip shop, citing “the acute lack of affordable homes in the area”.
The business noted yesterday it had “gone a step further” in its staff recruitment and retention efforts by introducing a programme of benefits including online skills training, personal mental health courses, free leisure access and optional half days - a switch which had seen it “rewarded with 100% staffing levels”.
It said: “The change represents stability for the business but also highlights the creativity involved in attracting - and keeping - hospitality staff in the West Highlands.
"Mental wellbeing courses proved hugely popular, with staff also being alerted to opportunities to volunteer and participate in events and classes within the community."
The business added: “The positive recruitment news represents a glimmer of hope, with the tourism and hospitality sector in Scotland continuing to battle serious staffing shrinkages. A summer survey by the Scottish Tourism Alliance said 52% of businesses were still in survival mode, with 31% citing lack of suitable candidates for jobs as a principal factor.”
Recruiting manager Delia Keating said: “We experienced both periods of operation and closure during the really difficult time during the pandemic. Local businesses faced constraints, with limited operating hours and days available.
“At one juncture, we could only operate five days a week due to staffing challenges, despite having the necessary jobs and resources. This presented significant challenges. This situation underscored the importance of our commitment to promoting a healthier work-life balance for our employees.
"We consider our team to be an integral part of our extended family, and this year we've witnessed positive outcomes from this approach in our recruitment efforts. We implemented a comprehensive plan to ensure our staff feel well-supported, rested, and welcomed, which is a core value for us.”
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here