Virgin Media have said they have resolved their broadband issue after their network went down, however, some broadband customers have claimed they are still experiencing issues with their internet connection.
Users across the UK complained of intermittent service on Monday evening, with apparent connectivity dropouts every so often.
The problems started just after 5pm yesterday, with Glasgow and Edinburgh badly affected.
Though more people are at home during lockdown, relying on broadband services for home working and entertainment, Virgin Media said the issue was not a result of increased usage or a lack of capacity.
A spokesman said it had been fixed in the early hours of Tuesday morning.
READ MORE: Virgin Media goes down as mysterious outage wipes out WiFi across the UK
The company tweeted: "The issue was fixed in the early hours of this morning. It was not caused by a spike in usage or a lack of network capacity. We know how frustrating this was for everyone and we’re really sorry for the disruption caused."
Down Detector is still showing that the network is down across much of the UK however.
An image from DownDectector
“We know how frustrating this was for customers and we sincerely apologise for any inconvenience caused,” he said.
I still have an issue – no internet at all for any of our users in the house
— Hsaka AA (@smakash123) April 28, 2020
@virginmedia when can I have some working internet?
— Adam Fletcher 🌳 (@adamfletcher03) April 28, 2020
While some customers said their service was running as normal on Tuesday, others claimed they were still experiencing problems.
One user said on Twitter: “I still have an issue – no internet at all for any of our users in the house.”
Another wrote: “Virgin Media is still playing up? Good thing I don’t need to use the Internet extensively for work… OH WAIT.”
Anyone else's still not working? 🤔
— kkizzey (@kirstymartin20) April 28, 2020
Virgin Media is still playing up? Good thing I don't need to use the Internet extensively for work… OH WAIT
— Matthew Williams (@MatthewW1991) April 28, 2020
The cause of the intermittent outage was not clear. The issue is causing broadband connectivity to drop for a few minutes before returning again.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel