NHS boards “must improve” and take action to improve staff satisfaction, the Health Secretary Jeane Freeman has urged.
While a survey of more than 111,000 health and social care staff found the majority feel they are treated well by their line managers, there is a “concerning” lack of confidence in health boards and bosses.
Half of workers felt health boards care about their health and well-being, according to an official report looking at the experiences of NHS Scotland staff.
READ MORE: NHS Lothian chairman resigns over delays to new children's hospital
But just 38 per cent of staff reported having confidence and trust in senior managers, 36 per cent believe they are “sufficiently visible” and less than a quarter of workers feel involved in organisational decisions.
When asked about their direct line managers, 84 per cent of staff agreed they were “sufficiently approachable”, with 80 per cent agreeing that they care about their health and well-being.
Overall, 78 per cent feel like they are treated with dignity and respect in their role and 74 per cent of respondents said their treatment is fair and consistent.
Ms Freeman has called on senior managers to “consider the report’s findings carefully and take action where needed”.
She said: “Those working across the health and social care sector are our most important asset and I would like to pay tribute to all staff for their continuing efforts over this busy winter period as well as throughout the year.
“I am delighted that staff satisfaction remains high and staff engagement levels have increased from 2018.
“As we know, positive staff experience supports improved care for our patients.
READ MORE: Under fire health board to be given 'one last chance' after water infections scandal
“However, it is concerning to note that while the majority of staff feel their line manager cares about their health and well-being, this is not reflected at an organisational level.
“This must improve and I expect all senior leaders and managers across the service to consider the report’s findings carefully and take action where needed.
She added that a multi-agency working group had been convened to develop a “framework to support cultural improvement” and that work is under way on a dignity at work measurement tool.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel