Holidaymakers are facing delays after British Airways suffered a major computer failure at airports across the UK.
Travellers have taken to social media to complain about long queues and flight delays with disruption and "total chaos" reported at airports including Glasgow, Gatwick, Heathrow and Manchester.
There are reports of at least one plane grounded at Glasgow Airport due to the ongoing problems.
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One holidaymaker took to Twitter to report that the pilot was unable to get data at Gatwick Airport.
Other passengers reported being stuck on board planes for three hours as they waited for information about their take off.
British Airways said it is reverting to manual systems for check in at airports. It said customers should allow extra time at airports.
@British_Airways been stuck on the ground in Glasgow for an hour now. People finally just walking off the plane. pic.twitter.com/mdUQ8t57le
— Stephen Gibbons (@kixsian) August 7, 2019
One traveller told of how passengers had been stuck on a runway at Glasgow Airport for an hour.
In a statement the airline said: "We are experiencing some systems problems this morning which are affecting check-in and flight departures.
"Please check ba.com and manage my booking for the latest flight information and allow extra time at the airport."
It said the issue was with two separate systems - one which deals with online check in, the other that deals with flight departures.
The problems are affecting flights across its network but not at every airport, it added.
One Twitter user said: "@britishairways what is going on with your flights this morning, Glasgow Gatwick still not departing and no announcement ☹️"
Another added: "Total chaos at Gatwick. System failure?"
Pilot in Glasgow just confirmed over 300 planes on the ground and awaiting instructions for the central BA Operations team. The staff have been told not to contact the Operations team as they are inundated with calls and have no updates available.
— Paul Stevenson (@paul_stevenson) August 7, 2019
One passenger warned fellow travellers to "set off early", tweeting: "Major computer failure with British Airways at Gatwick this morning. This is the queue for the queue at check in. Currently stuck on ground cos pilot can't get data. Set off early if you have a flight."
A number of passengers have also complained of missing connecting flights due to the issues.
One posted: "IT meltdown (again). Sat on tarmac at LHW, already missed my connection screwing up months of planning and wasted £’000s.
"When I do arrive, I will have to just fly home again. BA is a complete catastrophe & I will never fly with them again."
@British_Airways - managed to avoid the strikes at Heathrow, but now have had a major IT issue this morning, all on plane at Glasgow, with no confirmed departure time as they have IT issues across the entire BA Network. #BAFail #ITFail #GoingNowhere
— Paul Stevenson (@paul_stevenson) August 7, 2019
It is the latest issue to hit British Airways after this year facing a multi-million pound fine over a hack of their customer's data.
It is understood to be the third major IT outage for BA in two years after 672 flights were cancelled over a May Bank holiday in 2017 and another glitch in July last year.
Two weeks have passed so fast, and we’re about to leave Glasgow🛫 But guess what, BA flight is delayed again💦 Inclouding their services and stuff in total, BA standard seems to be going down😢 Come on, #BritishAirways❗️#TheUK #Glasgow #BA #FlightDelayAgain #またもやフライト遅延
— Mie B. (@thempbees) August 7, 2019
7.00 Heathrow flight from Glasgow still on ground with no sign of any movement.
— Alastair Russell (@ARussell55) August 7, 2019
#
#BritishAirways waiting on tarmac for 2 hrs to fly to Glasgow.. Can you please let your CIO/CTO know that we can help to debug your IT issues... your SLAs on Sev-1 issues are worse.. please fix pic.twitter.com/KCIQ75MywW
— Sridhar Somaraju (@sridharsomaraju) August 7, 2019
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