Passengers were forced to leave the Caledonian Sleeper's double beds and comfort seats for a 265-mile journey to Scotland on a bus as problems continued on the new trains.
The overnight Lowlander service from London to Glasgow and Edinburgh was cancelled in the early hours of the morning after suffering a "technical issue with the coaches" and terminated at Stafford in the West Midlands.
People who were travelling on part of the new £150 million fleet - with accommodation ranging from new comfort seats to rooms with double beds and en suites - instead faced a replacement bus service to Edinburgh with tickets accepted for those travelling to Glasgow.
It is the latest in a number of problems with the new service, which debuted at the end of April - but arrived three hours late in London following signalling issues on the line.
At the time, Network Rail said there was also an issue with the train itself.
How Caledonian Sleeper presented the launch on its website.
One man travelling on the train and waiting for the replacement bus service last night tweeted that he was "currently stuck in Crewe ... standing in the rain and the coaches are here but no drivers".
The first Caledonian Sleeper tweet at 4.56am said: "Our apologies to guests but due to a technical issue with the coaches, this service will have to terminate at Stafford.
London to Glasgow/Edinburgh
— Caledonian Sleeper (@CalSleeper) June 12, 2019
Our apologies to guests but due to a technical issue with the coaches, this service will have to terminate at Stafford. Replacement road transport has been arranged to take guests from Stafford to Glasgow. Our team onboard can advise further.
"Replacement road transport has been arranged to take guests from Stafford to Glasgow. Our team onboard can advise further."
The company then posted another update at 5.09am saying: "Guests travelling onwards to Edinburgh can use connecting rail services from Glasgow, using their sleeper tickets.
"All guests can apply for a 100% refund through Delay Repay scheme.
"Our sincere apologies to all guests for tonight's service failure."
Another tweet posted at 7.17am added: "Our sincere apologies to all guests on our northbound Lowlander service, following this morning's cancellation.
"Road transport is now underway from Stafford to Glasgow and Edinburgh. Alternative train services are also available from Crewe."
Ryan Flaherty, managing director for Caledonian Sleeper, said: “The Lowland service from London to Glasgow/Edinburgh was terminated at Stafford early this morning due to technical issues.
"We are working to understand the cause of this problem and we apologise to all guests affected. Once the service was terminated, we arranged for road transport to take guests to Glasgow while alternative train services were also available from Crewe. All guests who travelled on the service last night will, of course, receive a full refund.”
The most uncomfortable I've ever felt on a train and I've been on the last train home from Glasgow. At Christmas. #caledoniansleeper @CaledonianSleep pic.twitter.com/R6pOQPQCyC
— April Masson (@AprilMasson) June 12, 2019
(Thread cont) an hour in and the overhead lights were on and off so many times I felt like a prisoner in an internment camp, I was sorely tempted to slap the berth on my credit card. Thankfully I didn’t. #caledoniansleeper
— Reaghan Reilly (@reaghanreilly) June 12, 2019
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