Santander is cutting its branch opening hours from July in what it says is a response to long-term trends in customer behaviour.

The changes mean branches will operate from 9.30am to 3pm on weekdays, instead of until 4.30pm.

The bank said branch staff will still be available for pre-booked face-to-face appointments between 3pm and 5pm, if customers need support that cannot be provided through alternative channels or earlier in the day.

The bank said the number of customers using its branches fell by a third (33%) over the two years before the coronavirus pandemic, and a further 50% in 2020 and 12% in 2021.

The changes will take place from July 18 and Santander said there will be no compulsory redundancies or a reduction of employee working hours as a result.

The bank plans to beef up its telephone support for customers and said branch staff will be trained to help on the phone alongside their current face-to-face roles.

The shake-up will also see 316 branches across the UK - including 17 in Scotland -  move from being open from 9.30am to 4pm on Saturdays to operating a half-day service, closing at 12.30pm.

Four of the branches are in Glasgow. 

The Herald:

Face-to-face appointments can still be made at these branches until 4pm.

The bank said the changes reflect a thorough review of when customers use its branches.

Richard Owen, head of branches at Santander, said: “These changes will enable us to maintain our existing branch network while providing significant additional capacity to help customers who want to talk to us by phone.

“We have seen a continuing reduction in branch usage over several years, both before and since the peak of the pandemic, with many customers preferring to transact digitally or contact us by phone.

“We want to make sure we have the right mix of channels to help our customers however they choose to bank with us.”

Santander said it will be writing to regular branch customers to explain the new opening hours and to offer support.

Bank branch and ATM closures in recent years have sparked concern about people being easily able to access their money. The Government has said it will legislate to protect the future of cash.

Several industry initiatives have been taking place, such as cashback in shops, and shared “banking hubs”.

Santander said it remains actively committed to the wider access to cash movement, with representation on several industry working groups and participation in the Cash Action Group’s shared hub initiative.

Where is Santander reducing branch opening hours on Saturdays?

Aberdeen 

Ayr 

Cumbernauld 

Dumfries 

Dundee 

Dunfermline 

East Kilbride 

Edinburgh 

Elgin 

Glasgow Argyll Street 

Glasgow Byres Road 

Glasgow Newton Mearns 

Glasgow Rutherglen 

Inverness  

Paisley 

Perth 

Stirling