KURA, the Glasgow-based customer service outsourcer, has created more than 350 jobs with the expansion of its international operations in South Africa, opening its second contact centre north of Durban, writes Brian Donnelly.
New staff are joining its existing operations to service a succession of recent international contract wins for Kura. It will bring the total number of staff at its two South African sites to 650.
Kura is also recruiting for various roles across the UK and South Africa, with over 100 vacancies currently open.
It said it provides a range of technologically advanced contact centre services and software solutions for some of the world’s most successful brands.
Along with its Glasgow HQ, it also has UK sites in Sunderland and Liverpool.
Janine Hunt, client partnership director at Kura, said: “The rapid expansion of our team in South Africa means that we have greater agility and flexibility to deliver tailor-made solutions for globally-focused customers. Whether you require software solutions for web chat, social media advisors, or traditional phone call handlers, our expansion allows us to manage multiple customer channels from across the globe."
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel