Nationwide customers experienced outages with their services on Tuesday after the bank confirmed it had a fault.
According to Down Detector, a site where users register issues with various accounts, customers had been facing issues mainly with funds transferring, online banking and mobile banking since before 1pm on Tuesday, December 21.
Nationwide used Twitter and its website to give updates on service issues.
The Nationwide account said on Twitter: “Our Faster Payments issue has now been fixed and we’re working to clear the queue.
"Thank you for your patience today and we’re sorry for the inconvenience this may have caused you."
Nationwide has since "fixed" the issue and apologised to customers affected by delayed payments.
The bank said: "Our Faster Payments issue has been fixed and all delayed payments have now been processed. Thank you for your patience and we’re sorry for the inconvenience this may have caused you."
Our Faster Payments issue has now been fixed and we’re working to clear the queue. Thank you for your patience today and we’re sorry for the inconvenience this may have caused you.
— Nationwide Building Society (@AskNationwide) December 21, 2021
On the website, Nationwide advised customers: "There is a delay affecting some payments made earlier today.
"The queue of inbound and outbound payments is now being processed; however may take a few hours to clear.
"Sorry for any inconvenience this is causing. Everything else is working normally.
"We're very sorry for this disruption and are working to get things back to normal as quickly as we can."
On Tuesday afternoon customers mentioned issues with transferring money online ahead of Christmas.
One customer tweeted: “@AskNationwide Hi is there any timeframe for the payment issue to be sorted I've been waiting all day this isn't right especially before Christmas people have Christmas shopping to do."
Reports on Down Detector began to appear shortly before 1pm.
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