THE other day I had occasion to withdraw more cash than allowed by ATM, so had to go to the Giffnock branch of RBS, the Newton Mearns branch having been closed by RBS.
I arrived at 10.15, at which time there were more than 10 customers in a queue with three at the only three terminals (though there appeared to be about seven staff drifting around – there was absolutely no sign of urgency among the staff).
I eventually reached a teller after 30 minutes, and took fully three minutes to withdraw my cash.
As I left at 10.50 there were more than 20 people queuing out the door and down the steps outside.
I write this, as RBS closing branches not only deprives large areas of banking services, it compresses the remaining branches as described above, with inadequate staff (and particularly inadequate computer terminals)
I am fortunate that I bank online, by iPhone and laptop, and very rarely have to visit a branch, but it appeared that most of those queuing had no other access. Although there were three ATMs inside the branch for various services, in addition to the external ATM, these were infrequently used. What a really poor service RBS now provides.
Alan Dickson,
26 Newtonlea Avenue, Newton Mearns.
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